Return & Exchange
How to request a return or exchange.
Requesting a return
Return requests are made from your order page once an order has been delivered. Open the order, choose the items and quantities you would like to return and tell us the reason. You can follow the status of your request on the same page.
Requests must be made within the return window shown on your order page. If the window has closed, the order page will say so.
Condition of items
Please keep items unused and in their original condition and packaging while your request is reviewed. Because handcrafted pieces vary naturally, small differences in colour, pattern or size are not a defect.
Damaged, defective or incorrect items
If something arrives damaged or is not what you ordered, please tell us as soon as possible at hello@koshurkoor.com with your order number and photographs, and we will review it.
Review and refunds
Each request is reviewed by our team and its status is updated on your order page. If a return is approved, your refund is processed to your original payment method where possible, and you will see the refund status on the same page.
Exchanges
If you would like a different size, colour or product, mention this when you contact us at hello@koshurkoor.com and we will advise what is possible.